调查进展模板

我今天上午正在和产品组跟进这个问题。 由于这个问题的根本原因排查涉及到==多个component teams==，所以流转和接力排查需要一些时间，敬请您理解。

我将问题和当时的情况整理向您说明一下：

问题：

xxx

排查：

xxxx

当前进展：

目前初推测可能是xxx

具体的原因和提供到您这边的RCA报告，我这边今天仍在和产品组跟进。 如果有反馈，我会第一时间同步到您。

可能是不太常见的情况，所以产品组这边也需要花一些时间去确认和分析。 谢谢您的理解！

如果有任何问题，请随时与我联系。

Escalation Update Template

Really thanks for your patience. Based on the communication with you and Xinke I do get your company's concerns about the progress of the survey.

I relayed your requirement to the product team, but I am sorry I did not receive a response from the product team yet.

Please understand that there is some uncertainty about the process of investigating a fault RCA, so usually we cannot promise the outcome of the RCA and the timing of ETA.

However, we will certainly do our best to support your business and move forward through all channels to resolve the issue. If I receive a specific plan, I will inform your company at the first time.

We have put your issue on the first priority and Incident Manager has also pushed production team from her side.

Regardless of the progress, I will synchronize with you again tomorrow.